Effective date: September 3, 2026
This policy explains what Managed IT Services Charlotte collects from visitors to manageditservicescharlotte.co, why we collect it, who else sees it, how long we keep it, and how to ask us about it. It covers this website only. Data we handle for clients under a managed services agreement is a separate matter and is addressed in section 11.
Managed IT Services Charlotte operates this website and is responsible for the personal information described in this policy. We are a Charlotte-based managed IT services provider.
Business name: Managed IT Services Charlotte
Office: 324 N Davidson St, Charlotte, NC 28202
Email for privacy questions: hello@manageditservicescharlotte.co
Three sources produce the personal information we hold about website visitors, and each one is listed here in full.
The form on this site asks for your full name, company, work email address, phone number, the number of users in your organisation (as a range), what you need from us, an optional message, and a tick in the consent box. We also record the date and time you submitted it. The form contains a hidden field that a person filling it in cannot see; automated spam tools tend to fill it. A submission with that field filled is treated as spam and discarded, and we do not use it for any other purpose.
Like every web server, ours records the IP address of each request, the browser type and version, the pages requested, the referring page where the browser supplies one, and a timestamp. These logs are generated automatically whether or not you fill in a form.
An email to hello@manageditservicescharlotte.co gives us your email address, your name if it is in the message, the content you wrote, and any attachment you included.
The site has no user accounts and takes no payments, so it never asks for a password, a card number or a bank detail. If a page on this domain ever asks for one, close it and email us.
Each item in section 2 serves one of four purposes, and we do not use it for anything else.
The form is submitted only when you tick the consent box, so consent is the basis for everything we do with form data, and you can withdraw it at any time by emailing us. Server logs rest on our interest in running a secure website. We do not add form contacts to a marketing list, and we do not make automated decisions about you using this data.
Retention follows the reason we collected the record.
We review retention annually and delete what no longer has a purpose. A deletion request under section 8 shortens any of these periods.
Personal information leaves our hands in five situations, and a sale is not one of them.
We never sell personal information, and we do not share it with anyone for targeted advertising.
Essential cookies are the only cookies this site sets itself: the ones needed for a page to load, for the form to work and for spam protection. None of them tracks you across other websites. The embedded Google Map is served by Google and may set Google’s own cookies when it loads; Google’s policy governs those. If we ever add analytics cookies, we will name the provider here, say what the cookies do, and give you a way to opt out before any analytics cookie is set.
Access to visitor data is limited to the staff who need it to answer your enquiry. Multi-factor authentication is enforced on our own email, remote access and admin accounts, and the site and the form database are reached only over encrypted connections. Our security logs are retained for a minimum of 90 days. No method of transmission over the internet is completely secure, so we cannot promise that a breach will never occur; we can promise how we will respond to one.
Under N.C.G.S. 75-65, the North Carolina Identity Theft Protection Act, we will notify affected North Carolina residents and the North Carolina Attorney General’s Consumer Protection Division without unreasonable delay after a breach of unencrypted personal information. The same statute treats encryption as the boundary of that duty, which is one reason the data described in this policy is encrypted in transit and access to it is restricted.
The same rights apply to every visitor, whatever state or country you live in. We do not check where you are before honouring a request.
To make a request, email hello@manageditservicescharlotte.co with the subject line “Privacy request” or write to 324 N Davidson St, Charlotte, NC 28202. We reply to the email address on our records so that we know the request came from you, and we do not charge a fee for any of these requests. If you are not satisfied with our answer, you may complain to the North Carolina Attorney General’s Consumer Protection Division or to the data protection authority where you live.
Children under 13 are not the audience for this site, and we do not knowingly collect personal information from anyone under 13. A parent or guardian who believes a child has submitted the form should email us; we will delete the record.
Links on this site lead to places we do not control: the Google Map of our office, the websites of the certification bodies and partner programs whose standards our engineers certify against, and the sites of hardware and software vendors we deploy and support. Each of those sites has its own privacy policy, and this one stops at the link.
Data we hold as an IT provider for a client is a separate matter from this website policy. Client systems, files, mailboxes, backups and logs that we administer under a managed services agreement are governed by that agreement and, where the client handles protected health information, by a HIPAA business associate agreement that we sign before we touch any of it. Our standard business associate agreement is available on request. In that role we act on the client’s instructions, and a request about data held in a client’s systems should go to the client, who owns it. Where we hold data on a client’s behalf and it is breached, N.C.G.S. 75-65 requires us to notify the client immediately, and we do.
We update this policy when our practices, our suppliers or the law change. Each new version carries a new effective date at the top of this page, and a material change is noted in plain words at the top of the page alongside it. Continuing to use the site after the effective date of a revised policy means the revised policy applies to you.
Requests, questions and complaints about this policy reach us at the details below.
Email: hello@manageditservicescharlotte.co
Post: Managed IT Services Charlotte, 324 N Davidson St, Charlotte, NC 28202
Business hours: 8:00am to 6:00pm Eastern, Monday to Friday. The 24/7/365 help desk is for clients with an active agreement and does not handle privacy requests.
This policy is a general statement of how we handle personal information and does not create a contract between you and Managed IT Services Charlotte.
