Every inquiry sent through this page lands with a senior engineer rather than a sales queue, and the reply comes within one business hour between 8am and 6pm ET, Monday to Friday. Existing clients with a P1 incident raise it through the help desk, which is staffed 24/7/365.
The assessment is a documentation exercise completed within 5 business days of the first call, and it ends in a written findings report your business keeps whether or not you hire us. It needs read-only access only, and it checks five things: an asset and licence inventory, patch and end-of-life exposure, a backup restore test, an MFA and admin-account audit, and a findings summary that names each affected system and what remediation involves.
Office: 324 N Davidson St, Charlotte, NC 28202
Email: hello@manageditservicescharlotte.co
Support hours: 24/7/365 help desk. Business hours run 8:00am to 6:00pm ET, Monday to Friday, and on-call engineers cover after-hours and holidays.
Response: 15-minute first-response target for P1 incidents.
Phone for a P1 incident at any hour, day or night, and raise everything else through the help desk. Our first-response targets by severity are 15 minutes for P1, 30 minutes for P2, 2 hours for P3, and next business day for P4.
On-site visits carry no trip fee for any site within 25 miles of Uptown Charlotte, and beyond that radius we still attend with mileage billed for each visit. That reach takes in all nine counties of the Charlotte metro on both sides of the state line: Mecklenburg, Cabarrus, Gaston, Iredell, Lincoln and Anson on the North Carolina side, with York, Lancaster and Chester in South Carolina.
