Managed IT Services Pricing in Charlotte, NC

Managed IT Services Charlotte publishes three per-user plans: Essential at $125, Professional at $175 and Complete at $225 per user per month, with a minimum of 10 users or $1,250 per month, whichever is greater. All three sit inside the $100-250 per user per month band that Charlotte providers publish for their own managed agreements (Spectrumwise, Cortavo), and every add-on, exclusion and contract term is listed on this page so the number you calculate here is the number that appears on the quote.

Plans and What Each Includes

$ 125 per user per month

24/7/365 help desk
Remote monitoring and management
Patch management
Enterprise EDR
Email security
Encrypted cloud backup

$ 175 per user per month

Everything in Essential
24/7 SOC and MDR
MFA and identity management
Microsoft 365 administration
Quarterly vCIO review

$ 225 per user per month

Everything in Professional
Compliance management (HIPAA, PCI DSS, CMMC readiness)
Immutable backup with quarterly restore tests
Annual risk assessment
Priority on-site

All three sit inside the $100-250 per user per month band published by Charlotte providers (Spectrumwise, Cortavo). Fully hosted infrastructure is quoted per project; the market rate for it is $250-400 per user per month.

The table below is the full inclusion list. A row marked “Not included” on one tier is available by moving up a tier, not as an add-on.

Included	Essential	Professional	Complete
24/7/365 help desk	Included	Included	Included
Remote monitoring and patching	Included	Included	Included
Enterprise EDR on every workstation and server	Included	Included	Included
Email security	Included	Included	Included
Encrypted cloud backup	Included	Included	Included
24/7 SOC and MDR	Not included	Included	Included
MFA and identity management	Not included	Included	Included
Microsoft 365 administration	Not included	Included	Included
Quarterly vCIO review	Not included	Included	Included
Compliance management (HIPAA, PCI DSS, CMMC readiness)	Not included	Not included	Included
Immutable backup with quarterly restore tests	Not included	Not included	Included
Annual risk assessment	Not included	Not included	Included
Priority on-site	Not included	Not included	Included
P1 first-response target	15 minutes	15 minutes	15 minutes
SLA service credit for a missed P1 response	5% of the month’s fee	5% of the month’s fee	5% of the month’s fee

Add-Ons and Adjustments

Four things change the per-user total, and each has a published price rather than a negotiated one.

Item	Price	Applies when
Servers	$150 per server per month, any tier	Physical or virtual servers under management
Additional sites	$99 per site per month	Network monitoring and on-site coverage for a second or later location
Legacy or end-of-life devices	$25 per device per month until replaced	Operating systems or hardware past vendor support
After-hours project work	1.5 times the standard rate	Scheduled projects outside business hours; emergency P1 work is included on every tier
Fully hosted infrastructure	Quoted per project	We own and run the underlying systems; the market rate for this model is $250-400 per user per month

Contract Terms

Every plan is available month to month at list price. A 12-month agreement takes 10% off list, and the onboarding fee, which is one month’s fee, is waived on a 12-month agreement. Either way the notice period is 30 days.

When an agreement ends, full documentation, administrative credentials and a data export are returned at no charge, and there is no transition fee. Microsoft 365 licences are billed at cost on top of the plan and stay in your tenant, so nothing about the licensing changes if the provider does.

What Is Not in the Monthly Fee

The monthly fee buys operation of what you already have. It does not buy the things themselves. Hardware, software licences, structured cabling and major projects such as migrations, office moves and network rebuilds are quoted separately, each with its own written scope, and never appear on the recurring invoice without one.

Pricing Models Compared

Charlotte providers sell managed IT under four models, and the right one depends on the shape of the company more than on the size of the bill. Spectrumwise, a Charlotte MSP, publishes the local ranges used below.

Model	How you pay	Charlotte-market range (Spectrumwise)	Suits
Per user	Flat fee for each user, monthly	$100-200 per user per month	Standard office teams where each person has one or two devices
Per device	Flat fee for each managed device, monthly	$35-250 per device per month	Device-heavy sites such as clinics, warehouses and plant floors
Break/fix	Per incident or per hour, after something fails	$125-250 per hour	Rare one-off problems; not a maintenance arrangement
Fully hosted	Provider owns and runs the infrastructure	$250-400 per user per month (market)	Companies that want no servers of their own

Our published plans are per user. A per-device schedule is available for device-heavy sites on request, priced from the same inclusion list.

What Moves the Price

Headcount is the base. The plan price is multiplied by the number of people who need support, and the 10-user minimum applies below that figure.

Servers and specialised devices add to it. Each server is $150 per month on any tier, and devices that are out of vendor support carry the $25 legacy surcharge until they are replaced, because they take more time to keep secure and cannot be patched.

The compliance regime decides the tier. A practice covered by HIPAA, a firm handling card data under PCI DSS 4.0.1, or a defense supplier working to a CMMC self-assessment needs the Complete tier, because compliance management, immutable backup with tested restores and the annual risk assessment are what those frameworks ask for.

Additional sites, after-hours needs and device age move it at the margins: $99 per site per month for each extra location, 1.5 times the standard rate for scheduled after-hours project work, and the legacy surcharge for ageing hardware.

How Charlotte Pricing Compares

Three independent sources describe the market our plans sit in. A US and Canada tier survey places managed IT packages at $100-125 per user per month for basic business-hours support, $150-200 with EDR, cloud backup and email security added, $200-300 with 24/7 SOC or MDR, compliance management and a vCIO, and $250-400 for fully hosted infrastructure.

Two Charlotte sources narrow that to the local market: Spectrumwise publishes $100-200 per user per month for per-user agreements, and Cortavo’s Charlotte guide gives $100-250 per user per month depending on the level of service and security included. Essential, Professional and Complete map onto those bands in order, and none of the three exceeds the top of the local range.

Is It Worth It

Yes for a company whose hourly cost of downtime exceeds its monthly plan cost, and that describes most Charlotte firms with 15 or more staff. Cortavo’s Charlotte guide puts the average cost of IT downtime for a small business at more than $10,000 per hour; that is Cortavo’s figure, not ours, and the arithmetic works without it. A 20-person company on Professional pays $3,500 a month. If one avoided outage saves an afternoon of a 20-person payroll plus the revenue that afternoon would have produced, the plan has paid for itself for the quarter.

No for a two-person firm with one laptop and no customer data to protect. The 10-user minimum puts the fee at $1,250 a month for a company that would spend a fraction of that on occasional hourly help, and the honest answer for that business is a good backup, MFA on its email, and a break/fix relationship it can call.

Pricing Questions

Is there a minimum?

Yes. Every plan has a minimum of 10 users or $1,250 per month, whichever is greater. A company with 8 users on Essential pays the $1,250 minimum rather than 8 times $125.

Can we pay per device instead of per user?

Yes, for device-heavy sites. The per-device schedule uses the same inclusion list and is quoted after the assessment, because the device count is what the assessment establishes.

What happens when our headcount changes?

The invoice follows the user count each month. Adding a user is a ticket to the help desk; removing one is the same ticket, and the offboarding is done on the same day it is requested.

What is the onboarding fee?

One month’s fee, covering the 30-day onboarding to full coverage. It is waived on a 12-month agreement.

Can the price change?

Not inside a 12-month agreement. On month-to-month, published prices can change with 30 days’ notice, which is the same notice period either side gives to end the agreement.

Is there nonprofit pricing?

Yes. Registered nonprofits receive 10% off list on any tier, and we support Microsoft nonprofit licensing eligibility so the software line comes down as well.

How is co-managed IT priced?

On the same plans and the same 10-user minimum. An internal IT team keeps its role, and the plan supplies the 24/7 desk, the SOC and the after-hours cover behind it.

How do we get an exact number?

Send the user count, the number of servers and the compliance frameworks you work under. A per-user quote on the tier that fits comes back without a sales call, and the free assessment confirms the device and server counts before anything is signed.

Get a Fixed Quote

A quote needs three numbers: users, servers and sites. Send them and a senior engineer replies within one business hour with the per-user price on the tier that fits.

Want a number for your team, not a range?